Office Line (T): 02080 595 212 Email to: enquiries@pipeco.co.uk
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PIPECOUK Active Policy Page.
Data Protection & Privacy Policy
1. Policy Overview
PIPECOUK Ltd is committed to protecting the privacy and personal data of all individuals we interact with — including customers, suppliers, employees, and contractors.
We operate in line with the UK GDPR and Data Protection Act 2018 and ensure all digital and cloud-based tools used by PIPECOUK comply with current best practices.
2. What We Collect
We may collect:
- Names, contact details, job roles (for business contact)
- Emails, messages, call recordings (customer service)
- Browsing data and cookies (via the company website)
- Bank and invoicing details (for B2B transactions)
We do not collect unnecessary personal data or store sensitive information without legal basis or consent.
3. Lawful Basis for Processing
PIPECOUK Ltd processes personal data under the following legal bases:
- Contractual necessity – to fulfil business operations.
- Legitimate interest – such as improving customer service or marketing.
- Consent – where legally required.
4. Storage & Security
- All data is stored securely using encrypted cloud systems.
- Access is limited to authorised personnel only.
- Backups are regularly maintained, and breaches will be reported within 72 hours where legally required.
5. Data Subject Rights
Under GDPR, individuals have the right to:
- Access their data
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
Requests can be submitted via pipehub@pipeco.co.uk
6. Third Parties
We only share data with:
- Service providers under strict confidentiality (e.g. IT, marketing, legal)
- Legal authorities when required
We never sell personal data.
7. Policy Review
This policy is reviewed annually and updated to ensure compliance with data protection laws.
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Anti-slavery & Human Trafficking Policy.
1. Policy Statement
PIPECOUK Ltd has a zero-tolerance approach to modern slavery and human trafficking in all its forms. We are committed to ensuring that our operations and supply chains are free from exploitation and that we uphold the principles of ethical trade and human rights.
While PIPECOUK Ltd does not currently engage in direct manufacturing or employ large-scale labour forces, we recognise our responsibility as a forward-thinking company to take a stand and apply rigorous standards — not just within our own operations, but across every link in our supply chain.
2. Scope
This policy applies to:
- All employees, contractors, directors, and freelancers working with PIPECOUK Ltd.
- All suppliers, manufacturers, logistics partners, and service providers who work on our behalf.
- Any other individuals or organisations that act on behalf of PIPECOUK Ltd, whether in the UK or abroad.
3. Our Commitment
PIPECOUK Ltd will:
- Comply with the Modern Slavery Act 2015 and all relevant UK and international legislation.
- Conduct due diligence on suppliers, especially those operating in higher-risk regions or industries.
- Include anti-slavery clauses in supplier and distributor contracts where appropriate.
- Never knowingly do business with any organisation involved in slavery or human trafficking.
- Act immediately if any evidence of non-compliance is discovered.
4. Supply Chain & Procurement Standards
We require that all our suppliers:
- Comply with the Modern Slavery Act (if operating in the UK) or equivalent international laws.
- Have appropriate anti-slavery and human trafficking policies in place.
- Proactively monitor and audit their own supply chains.
- Provide transparency on request regarding recruitment practices, wages, working hours, and subcontractors.
If suppliers fail to demonstrate these standards, PIPECOUK Ltd will review the relationship and may terminate agreements where necessary.
5. Recruitment and Employment Practices
PIPECOUK Ltd ensures that:
- All staff and contractors work voluntarily and are legally entitled to work in the UK.
- All pay meets or exceeds National Minimum Wage or equivalent fair standards.
- No employee is forced to work through threat, coercion, or debt bondage.
- Identity documents are never withheld or misused.
6. Training and Awareness
- All senior staff and those involved in procurement, partnerships, or supplier selection will be briefed on modern slavery risks.
- We will raise awareness within the business to spot red flags and escalate concerns appropriately.
- Training resources and policy access will be included in onboarding for relevant roles.
7. Reporting and Whistleblowing
PIPECOUK Ltd encourages transparency and open reporting. Any employee, supplier, or stakeholder can raise concerns about suspected modern slavery through our confidential reporting process.
Concerns should be directed in the first instance to the Managing Director or via secure digital channels provided for whistleblowing.
Reports will be treated seriously, confidentially, and without retaliation.
8. Monitoring and Review
- This policy is reviewed annually by the Managing Director or following any significant changes to the law or our operations.
- Monitoring is part of our regular supplier review process.
- PIPECOUK Ltd remains committed to continual improvement and transparency.
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Environmental Policy
1. Policy Statement
PIPECOUK Ltd is committed to minimising its environmental impact and embedding sustainable practices into every facet of its operations. Even as a modern, largely remote business, we recognise our responsibility to lead by example in reducing emissions, conserving resources, and promoting innovation that benefits both infrastructure and the planet.
We comply with all relevant environmental legislation and seek to exceed expectations wherever commercially viable.
2. Scope
This policy applies to:
- All PIPECOUK Ltd operations, including remote working, digital systems, manufacturing partnerships, and logistics coordination.
- All employees, directors, consultants, and contractors.
- Our relationships with supply chain partners, manufacturers, and customers.
3. Our Commitments
PIPECOUK Ltd will:
- Minimise waste and ensure responsible disposal of any waste generated through business activities.
- Promote energy efficiency, using low-power technologies and cloud infrastructure over physical servers and paper-based processes.
- Select sustainable partners who demonstrate environmental responsibility in their operations and materials sourcing.
- Reduce travel emissions by operating as a remote-first company and using digital collaboration tools.
- Avoid unnecessary packaging and support the use of recyclable and eco-conscious materials across our pipeline and fittings supply chain.
4. Product Lifecycle & Circular Economy
We encourage:
- Suppliers to provide long-life, recyclable or reusable products.
- Clients to participate in take-back schemes or refurbishment models, where applicable.
- Engineering solutions that support resource efficiency and future-proof infrastructure, particularly in water, gas, and electric supply lines.
5. Supply Chain and Procurement
PIPECOUK Ltd actively assesses environmental practices in our supply chain, including:
- Manufacturing emissions and energy sources.
- Material provenance, including recycled content and conflict-free sourcing.
- Delivery methods — favouring consolidated shipments and low-carbon logistics where practical.
6. Digital Sustainability
As an AI-integrated business, PIPECOUK Ltd will:
- Monitor the energy consumption of cloud services and AI models.
- Minimise unnecessary data storage and processing.
- Promote digital minimalism in design, development, and customer communications.
7. Continuous Improvement
Environmental impact is not a fixed concept. PIPECOUK Ltd will:
- Regularly review this policy and its performance outcomes.
- Set environmental objectives and track progress annually.
- Adapt quickly to new opportunities, materials, or technologies that improve sustainability.
8. Responsibilities
- Management will lead by example and integrate environmental values into strategic decisions.
- Employees are expected to act responsibly, reduce waste, and report any concerns or improvement ideas.
- Partners are required to adhere to the environmental standards defined in our contracts and expectations.
9. Policy Review
This policy will be reviewed annually or upon major operational changes, legislation updates, or at the discretion of senior leadership.